Support
Stuck, or found a bug? Email us. A person reads every message.
Before you write
Four things help us fix it fast.
Your iOS version
Settings → General → About.
Your iPhone model
Also on the About screen.
What you did
The taps, in order.
What happened
And what you expected instead. A screen recording helps most.
FAQ
Common questions.
Does it work in my language?
English at launch. More languages as your iPhone adds them; the app shows which ones you have.
Does it work offline?
Yes, for recording, the teleprompter, captions and standard edits. AI features need a connection.
Can I import videos from TikTok or Instagram?
You can import any video saved to your camera roll or Files. Cueflow doesn't download videos from links.
Do you store my videos?
No. Video stays on your phone. Only transcript text is sent when you use an AI feature.
Can my client get the raw footage?
Yes. Every project exports a raw cut and an edited cut.
Is there an Android version?
iPhone only for now. No Android date yet.
Can I cancel anytime?
Yes, from your App Store subscriptions.